Help and contact

Support for Business Card Scanner: AI OCR

Get help with app use, OCR results, data handling, ad choices, or data deletion.

Contact support

Email the app version, device model, Android version, the action you were taking, and any message shown. Remove personal information from screenshots before sending.

Email support

Do not email

Images of real business cards
Other people's names, phone numbers, email addresses, or other contact details
Passwords, verification codes, API keys, or other authentication information

Which version is currently public?

The current Google Play production release is v1.4.68-compact, versionCode 93, at a 100% rollout in the supported countries and regions.

When can the review screen appear?

In the v1.4.66 production build, the app may request Google Play's standard review flow after at least three successful new-card saves, 24 hours after the first save, and 120 days after the previous request, when another new card is successfully saved. Play quota rules may skip the screen, and the app cannot tell whether it appeared or whether a review was submitted. Choosing not to review does not affect use of the app.

Where are ads shown?

The first list slot on the standard Home screen shows one native ad regardless of the number of saved cards, and saved cards begin in the second slot. After that, one native ad appears after every five cards and one at the end of the list, without duplication when the last card falls on a multiple of five. During search, list ads are replaced by one anchored adaptive banner at the bottom of the screen, including when there are no results, and the banner is removed when search closes. Selection mode and launch, exit, capture, OCR, contact import, save, and share flows remain ad-free.

How can I review or change my ad choices?

Where required, you can review or change available choices from the privacy and ad settings in the app. Card images, OCR source text, contact data, and improvement summaries are not used for ad targeting.

What does Firebase Analytics process?

In the v1.4.64 release build, automatic collection may include app-instance and Firebase installation identifiers, approximate location from a masked IP address, app launches, screen views, sessions, and app and device metadata. Advertising ID collection and ad-personalization signals are disabled, and card, OCR, contact, search-query, and improvement-summary content is not recorded in Analytics.

How are error diagnostics and performance data handled?

Automatic Crashlytics and Performance Monitoring collection is used only in the v1.4.64 release build. Crash and ANR diagnostics and app startup, screen, and network performance information may be processed, but card, OCR, contact, search-query, and improvement-summary content is not recorded in custom logs, traces, URL queries, or bodies. Removal begins after 90 days for Crashlytics data, 30 days for IP-linked performance data, and 60 days for installation-linked and de-identified performance data.

How do I delete data?

App cards, local training files, and system contacts are stored separately. Follow the data deletion guide.